1. Do you accept returns, exchanges, or refunds?

As a design studio partnering with print and production companies, every item is uniquely custom-made per order. We do not offer returns or exchanges for reasons such as incorrect size selection, wrong color choice, change of mind, or simply not liking the product.

Once an order is placed and payment is processed, our designers, tailors/print team, shipping partners, credit card processors, merchant services, and staff are all compensated. Recouping these incurred costs is not feasible, so all sales are final.

We strongly encourage you to carefully review product descriptions, size charts, and details before purchasing to ensure the perfect selection. We also maintain no inventory space for returned items.

That said, if your order arrives with a manufacturing defect, printing error, or similar quality issue, please contact us promptly; we’re committed to making it right and may offer a special discount on your next purchase as a gesture of appreciation.

Thank you for choosing DIVISTROM!

2. Do you ship globally?

Yes, we proudly offer global shipping with a flat rate of $30 per order.

We ship to most countries worldwide, including the following regions (note: this is not an exhaustive list of every territory, but covers the primary supported destinations):

  • North America — Antigua and Barbuda, Bahamas, Barbados, Belize, Canada, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, United States (including Puerto Rico and other U.S. territories).
  • Europe — Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.
  • Africa — Algeria, Angola, Benin, Botswana, Burkina Faso, Cameroon, Cape Verde, Chad, Comoros, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, South Africa, South Sudan, Eswatini (Swaziland), Tanzania, Togo, Tunisia, Uganda, Zambia.
  • Asia — Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, East Timor (Timor-Leste), India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen.
  • South America — Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.
  • Oceania — Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.

3. How long will it take for my order to arrive?

Delivery times vary by destination and shipping method:

  • United States — Express shipping is our standard for domestic orders, with most deliveries arriving in 48–90 hours after production.
  • Canada — Similar express timelines, typically 68–120 hours after production.

4. What about shipping times to the rest of the world?

For international destinations outside North America, delivery times depend on the courier and local customs/handling processes, we do not control these external factors. International shipping involves many variables (customs clearance, local logistics, etc.), so please allow extra time and patience. We recommend tracking your order closely once it ships. Typical international transit can range from 7–30+ days, depending on the country and carrier.

5. Are there any countries you do not ship to?

Yes, unfortunately we are unable to ship to the following countries due to restrictions, sanctions, or logistical challenges:

Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, Zimbabwe, China, Pakistan.

If your country is not listed in our supported regions or appears above, please contact us to confirm.

6. Do you offer free shipping?

Yes! Enjoy free shipping on all orders over $95 (before taxes and any applicable fees).

7. How can I contact you if I have additional questions?

We’re here to help!

  • First, check the bottom right corner of our homepage for our live chat widget, if it’s online and available, feel free to start a conversation instantly.
  • Alternatively, send us an email at support@divistrom (we aim to respond within 24–48 hours).

Thank you for being part of the DIVISTROM community, we truly appreciate your support and look forward to creating something special for you!