Last Updated: February 12 2026

At DIVISTROM (“we,” “us,” “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website (DIVISTROM.com or related domains), place an order, interact with our services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our site or services.

1. Information We Collect

We collect the following types of information:

  • Information You Provide Directly When you create an account, place an order, contact us, sign up for newsletters, or participate in promotions, we may collect:
    • Personal identifiers: name, email address, phone number
    • Shipping and billing information: postal address, city, state/province, country, ZIP/postal code
    • Order details: selected products, sizes, colors, custom design preferences or uploads (if applicable)
    • Payment information: We do not store full credit card details; these are processed securely by our third-party payment processors (e.g., Stripe, PayPal, etc.)
    • Communications: messages, support tickets, feedback, or survey responses
  • Automatically Collected Information When you visit our site, we may automatically collect:
    • Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, time spent, referring/exit pages
    • Cookies and similar technologies: session data, preferences, analytics (see our Cookie Policy for details, if separate)
  • Information from Third Parties We may receive limited data from partners (e.g., shipping carriers for delivery updates) or social media/log-in services if you choose to connect accounts.
2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders (including production, printing, packaging, and shipping via our print and logistics partners)
  • To communicate with you about your order, updates, shipping notifications, customer support, or responses to inquiries
  • To process payments and prevent fraud
  • To improve our website, products, and services (e.g., analyzing usage trends)
  • To send marketing communications (newsletters, promotions, discounts) — only if you have opted in or where permitted by law
  • To comply with legal obligations, resolve disputes, enforce our policies, or protect our rights
  • For internal business purposes such as auditing, data analysis, and security
3. Legal Basis for Processing (GDPR-relevant for EU/UK users)

Where applicable (especially under GDPR), our processing is based on:

  • Performance of a contract (e.g., fulfilling your order)
  • Legitimate interests (e.g., fraud prevention, site improvement, direct marketing where allowed)
  • Your consent (e.g., for marketing emails or certain cookies)
  • Legal obligations (e.g., tax or customs requirements)
4. Sharing Your Information

We do not sell your personal information. We may share it in limited circumstances:

  • With service providers and partners who assist us (print/production partners, shipping carriers, payment processors, email service providers, hosting/analytics providers) — all bound by confidentiality and data protection obligations
  • With law enforcement, regulators, or other authorities when required by law
  • In connection with a business transfer (merger, acquisition, etc.)
  • To protect our rights, safety, or property, or that of others

For international orders, your data may be transferred to and processed in countries outside your home country (including the U.S. or other jurisdictions where our partners operate). We take appropriate safeguards for such transfers.

5. Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Order-related data is typically retained for 12 months for accounting, tax, and warranty purposes. Marketing data is kept until you unsubscribe or withdraw consent.

6. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion (right to be forgotten)
  • Restriction of processing
  • Objection to processing (including direct marketing)
  • Data portability
  • Withdraw consent at any time (where consent is the basis)

To exercise these rights, contact us at support@divistrom. We respond to verifiable requests within legally required time frames (usually 30–45 days).

California residents (under CCPA/CPRA): You have additional rights, including to know what categories of data we collect and to opt out of any “sales” of personal information (note: we do not sell personal information).

7. Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Children’s Privacy

Our services are not directed to children under 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

9. International Users

DIVISTROM Is based in Canada and works with contractors in both Canada and the United States. If you access our site from outside [your country], your information may be transferred to and processed in Canada or abroad. By using our services, you consent to this transfer.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with an updated “Last Updated” date. Significant changes may be notified via email or site notice.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out:

Email: support@divistrom Live Chat: Available on our homepage (bottom right)

Thank you for trusting DIVISTROM with your information. We value your privacy and strive to handle it with care

Who we are

Our website address is: https://divistrom.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.